Return Policy

1. Returns are accepted only for incorrect items shipped by us or Dead on Arrival (DOA) Meaning: Item shows symptoms of a hardware failure, preventing basic operation upon its first use out of the box.

2. You are responsible to contact us within 24 hours from receiving your incorrect or defective items by email to info@mindmaker.com.my. Please provide your order number, issue persist and original receipt. We will advice you for the return step.

3. You are responsible to ship the return goods back to us within 3 working days. Please note that original manufacturers’ packaging is part of the goods; please ensure you return the product to us in their original packaging. The goods are second hand without the packaging; we may not be able to process your return. Any free promotional gift issued with an order must also be returned if you are returning those goods.

4. Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted

5. The right goods or replacement goods will be delivered to your doorstep at no cost.

6. For products older than 7 days, you will have to ship the product back to us for warranty claim at your own cost.

7. Mind Maker reserves the rights to accept or reject the returning of the products